Shipping policy

Shipping Policy: 

Hollywood Star Box charges flat rate shipping of $9.95 per box on subscription boxes and on Vault boxes. Multi-box orders of the box from the Vault or subscription charges a flat rate shipping of $14.95 up to 6.5 pounds. Shipping rates for other store items are based on weight and size. If you order today, your items typically ship within one week unless it is a subscription box. Delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other factors outside our control.

Subscription boxes ship on a scheduled cycle. Your first charge happens immediately when you subscribe. After that you're charged before the 2nd of each box month, and the box ships around the 16th of that same month, sometimes sooner. U.S. delivery then takes 4 to 10 business days.

USA shipments typically take 4-10 business days to arrive once shipped. International shipments' timeline vary by location and carrier. Tracking will be provided by email once your order's shipping labels are printed.

For international orders: Once items leave the United States, in most cases, we're unable to access detailed tracking information. Use the tracking number provided with your local carrier to help locate it if you think it's lost.

CANADA & UK:

International shipments' cost and timeline vary by location and carrier. Packages are shipped in a bag to provide the most economical shipping rates. Carrier rates are calculated at checkout. Tracking will be provided by email once your order ships. Customers are responsible for any taxes, duties or fees collected upon delivery. We are not responsible for delays caused by customs processing.

Failed deliveries:

We are not responsible for packages that fail to deliver due to incomplete address, missing apartment number, mail forwarding, incorrect address, improper/non-secure parcel receptacle, etc. To make a second delivery attempt for returned packages, the customer will be responsible for paying the returned delivery fee. We are not responsible for lost or stolen packages marked as “Delivered” by the carrier.